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Choose what works best for you, from either our powerful Questions & Answers section or by phone or email. (We endeavour to answer emails in real time during normal office hours)
Mon-Fri: 9am-7pm Sat: 9am - 5pm Sun: 10am - 4pm
All calls are answered live within 9 seconds (2013 avg)
Administration (After sales)
Sales: 0845 330 2060 Administration: 0845 330 2044
Sales: 0845 330 2080 Administration: 0845 330 2083
Sales: 0845 330 2047 Administration: 0845 330 2068
Sales: 0845 330 2059 Administration: 0845 330 2042
Sales: 0845 330 2049 Administration: 0845 338 8701
Sales: 0845 330 2084 Administration: 0845 330 2043
We've put together a list of answers to questions we are often asked by our customers before travelling:
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Insurance is a must. We feel it is so important that we insist you either take our special travel insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.
If you have taken our insurance and have booked online or have received an email confirmation from us, the insurance policy will appear as a PDF link within your emailed invoice. If you receive a posted invoice, the insurance policy will be in the form of a booklet. In both cases your booking reference acts as the policy number and your invoice is the insurance certificate.
Debit cards (no handling charge)
Credit cards (will incur a 2% handling charge)
Unfortunately we are not able to accept Solo cards
Cheques made payable to Sardinian Places and your holiday reference added to the reverse of the cheque along with your name and address.
Please quote your booking reference number on all bank transfer transactions
These can be expected 2 weeks prior to your date of travel and will include elements such as an information booklet, arrival instructions and tickets. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.
If you have any requests for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact Administration if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.
You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.
To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.
Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.
Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. If we are made aware of a potential delay we will do our very best to advise you, again this is another reason why you must reconfirm your flight.
Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.
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For specific business enquiries:
Press: Jenny Adams
0845 330 2077 firstname.lastname@example.org email@example.com
Customer Relations: Sarah Taylor
+44 (0)1489 866951 firstname.lastname@example.org
Recruitment: Elaine Mayston
+44 (0)1489 866925 email@example.com
Travel Agents: Jason Dicks
0845 330 2066 firstname.lastname@example.org
Affiliates: Matt Smith
+44 (0)1489 866942 email@example.com
Website Links: Matt Smith
+44 (0)1489 866942 firstname.lastname@example.org
0845 330 2060 / +44 1489 866939 Email reservations »
0845 330 2044 / +44 1489 866901 Email administration »
Fax: 0845 330 2045 / +44 1489 866917
The Gambia Experience Serenity Holidays Ltd
Solent Business Park
By Road Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles
Southampton Airport 7 miles away
with daily flights across Europe.
By Rail: Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins
By Sea: Passenger service from Portsmouth
to Caen, Cherbourg, St Malo and
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