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As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.

When did it start?

• It applies to all flight travel from 1st November 2009 (except on Viking Airways)

What information is needed per passenger?

• Full name, as per your passport including any middle names.
• Your date of birth.
• The travel document 'type' eg: passport.
• Your nationality.
• Passport Country of Issue.
• Passport number and expiry date.

When is the information required by?

• Either at the time of booking or at least 7 days before travel in order for your tickets to be processed in time. Failure to do so will prevent tickets from being issued. Any API details received within 7 days of departure will result in a Ticket on Departure being arranged, for which you may be charged.

How can I provide this information?

• Please visit our API page on our website where you can input the information. Alternatively you can call Administration on 0845 330 2044.

What if I book late?

• Our website will not confirm a booking within 7 days of travel, unless you input your API details, so please have them to hand.
• Ticket on Departure information will not be provided until we have your API details.

Insurance is a must. We feel it is so important that we insist you either take our special travel insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.

Debit cards (no handling charge)

• Switch/Maestro
• Visa Electron (through our call centre)
• Solo
• Delta

Credit cards (will incur a 2% handling charge)

• Visa
• MasterCard

Unfortunately we are not able to accept American Express cards

Cheques made payable to Sardinian Places and your holiday reference added to the reverse of the cheque along with your name and address.

Bank transfers

• Account number: 06019129
• Sort code: 60-18-46

Please quote your booking reference number on all bank transfer transactions

These can be expected 2 weeks prior to your date of travel and will include elements such as an information booklet, arrival instructions and an accommodation voucher. 

If you have any requests for your holiday accommodation or flights, please ensure they are requested at time of booking. Where an extra item or service to that advertised is provided at your request, please note that we have not inspected these facilities. As always, a request is never guaranteed and for some flight requests you may need to contact the airline direct. Please contact Administration if you wish to add a request after the booking has been made.

You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.

To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.

Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.

Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. In the event that such a delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.