Privacy Statement
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Privacy Statement

We respect the privacy of our customers therefore we are committed to the following privacy policy:

Our cookie policy

The law which applies to the use of cookies changed on 26 May 2011. Cookies are used to enhance the user experience as they store an ID which then relates to in-memory or stored data – such as a search session or a newsletter signup. We do not store any personal information in cookies or use them to make further decisions relating to, for example, advertising or website behaviour that could be in any way considered a breach of privacy.

You are entitled to opt-out of the use of these cookies at any time by going into the settings in your browser. For Internet Explorer this is under Tools/Internet Options/Privacy. Please be aware, however, that blocking cookies will result in a lack of functionality in certain areas of this website. For more information on how to manage cookies please visit: http://www.aboutcookies.org/

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, Serenity Holidays, and your travel agent need to use the information you provide such as name, address, any special needs/dietary requirements

When booking your holiday with us, we may also need your credit/debit card details (including card number, cardholder name, expiry date and start date for MasterCard) in order to take payment and confirm the booking. If you are paying by debit card, we may also need to take the start date and issue number on the card.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).

Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy.

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please advise us by telephoning - details provide below.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Contact Details

General Inquiry

Reservations:
01489 866939
/ +44 1489 866939
Email reservations »

Administration
01489 866901
/ +44 1489 866901
Email administration »

Fax: +44 (0)1489 866917 / +44 1489 866917

General Inquiry

Serenity Holidays Ltd
Atlantic House, 3600 Parkway,
Solent Business Park,
Fareham,
Hampshire,
UK,
PO15 7AN

 

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