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Choose what works best for you, from either our powerful Questions & Answers section or by phone or email. (We endeavour to answer emails in real time during normal office hours)
Mon - Fri 9am - 7pm
Sat: 9am - 5pm
Sun: 10am - 4pm
All calls are answered live
within 9 seconds (2017 avg)
Administration (After sales)
MONDAY - THURSDAY
9am - 5.30pm
9am - 5pm
Closed The Administration Department is closed on Bank Holidays
Sales: 01489 866939 Administration: 01489 866901
Sales: 01489 866947 Administration: 01489 866978
Sales: 01489 866969 Administration: 01489 866970
Sales: 01489 866 986 Administration: 01489 866987
Sales: 01489 866931 Administration: 01489 866933
Sales: 01489 866959 Administration: 01489 866935
Sales: 01489 866994 Administration: 01489 866992
Sales: 01489 866932 Administration: 01489 866934
We've put together a list of answers to questions we are often asked by our customers before travelling:
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Insurance is a must. We feel it is so important that we insist you either take our special travel insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.
If you have taken our insurance and have booked online or received an email confirmation from us, the insurance policy will be attached as a PDF and also appear as a PDF link within your emailed invoice. If you receive an invoice by post, the insurance policy will be enclosed in the form of a booklet.
In both cases your booking reference acts as the policy number and your invoice is the insurance certificate.
Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. If we are made aware of a potential delay we will do our very best to advise you, again this is another reason why you must reconfirm your flight.
Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.
For all holiday packages that include car hire, we now provide Car Hire Excess Insurance as standard. This added protection enables you to claim back the cost of any excess charges that may be imposed should your hire car become damaged or stolen. This means that it is not essential to pay for Super CDW locally, saving at least €34 per day or €238 per week.
These can be expected 2 weeks prior to your date of travel and will include elements such as an information booklet, arrival instructions and tickets. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.
If you have any special requirements for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact Administration if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.
You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.
To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.
Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.
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For specific business enquiries:
Press: Louise Thomas
+44 (0)1489 866963 firstname.lastname@example.org
Customer Relations: Sarah Taylor
+44 (0)1489 866951 email@example.com
Recruitment: Elaine Mayston
+44 (0)1489 866925 firstname.lastname@example.org
Travel Agents: Gill Synnuck
+44 (0)1489 866955 email@example.com
01489 866939 / +44 1489 866939 Email reservations »
01489 866901 / +44 1489 866901 Email administration »
Fax: +44 (0)1489 866917 / +44 1489 866917
Serenity Holidays Ltd
Solent Business Park
Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles
Southampton Airport 7 miles away
with daily flights across Europe.
Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins
Passenger service from Portsmouth
to Caen, Cherbourg, St Malo and
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