The Gambia Experience introduces new awards scheme

Updated on Jan 09, 2019 by Stacey Parsons

Press > The Gambia Experience introduces new awards scheme

Destination specialist, The Gambia Experience, is delighted to announce a new awards programme...

Destination specialist, The Gambia Experience, is delighted to announce a new awards programme in coordination with celebrating its 30th anniversary, where hotels working in partnership with the tour operator are recognised for their commitment, with particular recognition going to those providing quality excellence.

Celebrating over 30 years in partnership

The Senegambia Hotel, Kombo Beach Hotel and African Village Hotel have all received the 30 years in partnership award, which was hand-delivered just last month by the operator’s managing director, Chris Rowles, and product manager, Karen Durham.

Above: Kombo Beach Hotel 

Above: Marc at Kombo receiving the award in October 2017. 

Chris commented: “we’re honoured to have worked in partnership with these hotels for such a long time; along with several others who have been in our programme for more than 20 years. They continue to offer fantastic holidays to our customers in The Gambia, and each was delighted to receive their certificate. We look forward to continuing to work with these hotels in the future.”

Certificates of Excellence

The Gambia Experience works closely with all hotels to monitor quality, and over the winter 2016/17 season, some properties received outstanding customer feedback. Based on this, the operator was also pleased to present the following properties from across its various collections with certificates of excellence, recognising their achievement:

  • Ngala Lodge
  • Leo’s Beach Hotel
  • White Horse Residence
  • Mandina Lodges
  • Fathala Wildlife Reserve, Senegal
  • Sunbeach Hotel (all-inclusive)
  • Senegambia Hotel

Above: Mandina Lodges 

Above: Sunbeach Hotel 


Karen Durham commented: “This award helps the hotels to showcase their achievements in providing exceptional customer service and quality across the board, and we’re very proud to include these properties within our portfolio.”

This new awards scheme will continue to recognise hotels for their achievements each season, with the aim to not only encourage properties to continue to focus on their performance, but to also help customers when considering a holiday to the Smiling Coast of Africa.

The Gambia Experience offer package and tailormade holidays to The Gambia and Senegal, and won Silver for 'Best Holiday Company to Africa' at the 2017 British Travel Awards.


Press information:

For further information, images and press trip enquiries please contact Stacey Parsons or Louise Thomas on 01489 866 963, or email:

The Gambia Experience is a trade name of Serenity Holidays Ltd, an independent and fully bonded tour operator under ATOL 1866 and a member of ABTA, ABTOT, AITO and IATA.

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