Frequently Asked Questions

Search and filter our Q&A List:

Q: What about travel insurance?

Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. it is particularly important that you check you have cover in case you or a member of your party catches Covid prior to or during travel - or has to self-isolate. Also, some insurance policies will be invalidated if you are travelling against FCDO advice.

We've arranged a scheme with specialists Travel & General Insurance Services Limited who are fully authorised and regulated by the FCA (firm reference number 304788), full details of which can be found on the FCA website:

Please call Travel & General on 0330 880 3625 for a quote or click here. You will need to check that the policy fulfils your needs during the Coronavirus pandemic.

Q: What happens if there is a delay?

Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. If we are made aware of a potential delay we will do our very best to advise you, again this is another reason why you must reconfirm your flight. 

Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.

Q. Is car hire excess insurance included?

Car hire excess insurance is not included in our package prices. However, we are pleased to advise that we are partnered with Bettersafe - Insurance professionals specialising in car hire excess insurance. Taking out an insurance policy for this added protection enables you to claim back the cost of any excess charges that may be imposed should your hire car become damaged or stolen. This means that it is not essential to pay for Super CDW locally, saving at least €34 per day or €238 per week. To obtain a quote please visit Bettersafe.

Q. When will I receive my travel documents?

These can be expected 2 weeks prior to your date of travel and will include elements such as an information booklet, arrival instructions and tickets. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.

Q. Can I make requests on my booking?

If you have any special requirements for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact Administration if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.

Q. Due to unforeseen circumstances, I need to amend/cancel my holiday, how do I go about this?

You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.

Q. How can I provide feedback on my holiday?

To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.

Q. I have booked accommodation only with you, so why do you need my travel details?

Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.