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Insurance is a must. We feel it is so important that we insist you either take our special travel insurance or arrange a policy yourself at the time of booking which must provide cover equal to our own standard policy.
If you have taken our insurance and have booked online or received an email confirmation from us, the insurance policy will be attached as a PDF and also appear as a PDF link within your emailed invoice. If you receive an invoice by post, the insurance policy will be enclosed in the form of a booklet.
In both cases your booking reference acts as the policy number and your invoice is the insurance certificate.
Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. If we are made aware of a potential delay we will do our very best to advise you, again this is another reason why you must reconfirm your flight.
Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.
For all holiday packages that include car hire, we now provide Car Hire Excess Insurance as standard. This added protection enables you to claim back the cost of any excess charges that may be imposed should your hire car become damaged or stolen. This means that it is not essential to pay for Super CDW locally, saving at least €34 per day or €238 per week.
These can be expected 2 weeks prior to your date of travel and will include elements such as an information booklet, arrival instructions and tickets. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.
If you have any special requirements for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact Administration if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.
You will need to let Administration know as soon as possible, preferably by telephone. Fees may apply depending on the nature of the change/cancellation and the time before the date of travel. This is in addition to any carriers' alterations or cancellation fees. We also advise that you let your holiday insurance company know as soon as possible.
To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire in resort and return it to our resort staff prior to your departure.
Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.
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