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Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. If a long delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, suitable accommodation. If we are made aware of a potential delay we will do our very best to advise you, again this is another reason why you must reconfirm your flight.
Please note that the choice of accommodation for flight delays is made by the airline and is not part of your original package holiday.
Car hire excess insurance is not included in our package prices. However, we are pleased to advise that we are partnered with Bettersafe - Insurance professionals specialising in car hire excess insurance. Taking out an insurance policy for this added protection enables you to claim back the cost of any excess charges that may be imposed should your hire car become damaged or stolen. This means that it is not essential to pay for Super CDW locally. To obtain a quote please visit Bettersafe.
Your travel documents will be sent by email 2 weeks prior to your date of travel. Your flight timings will be those shown in your travel documents email, please check them carefully as soon as you receive them as the airline may have changed these since the time of booking.
If you have any special requirements for your holiday, accommodation or flights, please ensure they are requested at time of booking. As always, a request can never be guaranteed. Please contact our Administration team if you wish to add a request after the booking has been made. Please note we are unable to inspect requested items or services that are not advertised.
Any amendments will be subject to availability and an amendment fee in addition to any difference in costs. This is in addition to any suppliers' amendment or cancellation fees. Further details can be obtained from our Admin Team on 01489 866933 or via email at email@example.com. Amendments within 14 days of travel are not always possible and cancellation charges will apply. Should you need to cancel, please advise our Admin Team as soon as possible, preferably by phone. We also advise that you let your holiday insurance company know as soon as possible.
To assist us to improve our service and ensure standards are maintained, we will be most grateful if you would take the time to complete our questionnaire. This will be sent to you via a link within our welcome home email, which you shall recieve on your return from holiday.
Your travel details are important so we are aware of your arrival time for key or property arrangements. Also if you have booked car hire with us, we require your flight details to ensure that the car hire desk remains open in the event of a delay.
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