Careers

Looking for recruitment opportunities with one of the UK's top specialist tour operators?

We are Serenity Holidays, an independent specialist tour operator based in Fareham, Hampshire. All of our holidays offer excellent value and choice, and our emphasis is very much on both quality and customer service. We are always interested to hear from travel professionals, especially French and Italian speakers, living in the area, who may be looking for that next all important career move and new challenge.

Please take a look at our latest vacancies below and if you would like to apply or be considered for future recruitment opportunities, we'd love to hear from you. Please send a covering letter and your CV to recruitment@serenity.co.uk

 

PRODUCT EXECUTIVE

An exciting opportunity to join our highly experienced Commercial team to develop and progress within an established and award-winning specialist tour operator. 

Reporting to and assisting the Product Manager, you are responsible for the day-to-day product requirements and delivery of saleable, competitive and profitable products in line with company objectives and targets.

This is a full-time role.

RESPONSIBILITIES

To assist the Product Manager in all aspects of product management, yield control and maintenance responsibilities of which will include but are not exclusive of:

  • Analysis of flight seat availability and costs, plus booking & market trends to identify pricing adjustments required to be competitive.

  • Liaising and assisting the operations department to ensure accurate product and inventory related content within in-house reservations system are accurately loaded and available for sale.

  • Ensuring websites and company intranet contain accurate information and constantly evolve with content and new product.

  • In collaboration with Product/Yield Manager, monitoring sales and taking appropriate actions in order to achieve the highest conversion and yield possible.

  • Monitoring and maintenance of in-house and third-party reservation systems relating to flight, room and holiday component stock, identifying opportunities and highlighting where additional stock may be required to achieve optimum sales.

  • Monitoring competitor activity with respect to price, content and new developments.

  • Identifying gaps in performance and creating special offer content and prices; ensuring that information is communicated via effective marketing channels for mailers, e-shots and other mechanisms to both trade and direct clients.

  • In collaboration with marketing, supply, review and check marketing content for Blogs, Social media posts, e-shots and direct mailings

  • Producing clear, concise and accurate reporting on sales and product performance using Microsoft excel as well as competitor analysis.

  • Act as key support to the customer facing, marketing, accounts & operations and departments relating to all areas of customer support, contracting, cost queries and marketing material.

  • In partnership with the resort team, ensure customer arrival, in-resort information and content is updated and accurate prior to start of season.

  • Review, challenge and implement workplace processes to ensure efficient work practices.

  • Key liaison with suppliers and resort offices relating to customers, accommodation and other holiday component availability.

  • Assist Senior Contracts Manager with preparation, sending and follow up of annual and adhoc commercial contracts for a selection of Serenity Holidays programmes.

  • Be a contact with overseas partners and other external suppliers on adhoc issues.

  • Involvement in the planning and organisation of familiarisation and press trips.

  • Maintaining clear and effective communications with all departments.

MINIMUM SKILLS & APTITUDE REQUIRED

  • Excellent attention to detail and accuracy.

  • Ability to write accurate and inspiring content.

  • Excellent skills in Microsoft applications, particularly Excel.

  • Good analytical skills with the ability to assess, interpret and understand data and in addition to manipulate, extract and display data in a user-friendly way.

  • Flexibility to manage a diverse workload and multiple priorities.

  • Strong team player with the ability to work alone as well as part of a team.

  • Strong communicator at all levels.

  • Be a logical thinker and use initiative.

  • Be highly motivated, with a can-do attitude, taking a real sense of ownership of tasks.

  • Written and spoken proficiency in languages is preferable but not essential.

Please send a covering letter and your CV to recruitment@serenity.co.uk before 22nd March. 

 

Customer Relations Executive (part-time role)

We are seeking a part-time Customer Relations Executive for 15 hours per week, over two days, with experience of dealing with all aspects of customer feedback, both verbally and in writing. This role is varied and will give you the opportunity to make a positive impact on the holidays for our customers.   

Reporting directly to the Customer Relations Manager, you will be an important and valued member of our friendly customer facing team.

The Job

The purpose of the role is to respond to all customer feedback in a timely and effective manner, in line with company expectations.

As this role is part of the Customer Facing team, at times it will be necessary to assist with administration duties which involves assisting the customers between their holiday booking and travelling.

Responsibilities

  • Respond to customer feedback, to include telephone calls, email, letter, SMS, social media, holiday questionnaires and review sites – ensuring complaints are resolved satisfactorily. 
  • Liaise with suppliers, resort teams and colleagues to investigate customer feedback / complaints / medical issues. 
  • Monitor the poor performance of any product and report to line manager to assist with improvement for the future.
  • To liaise with the resort team and suppliers in respect of maintaining health and safety standards for customers.
  • Communicate any amendments or updates to customers via inhouse system.
  • Attend company training sessions and familiarisation visits when required.

The Person

You will be a strong and calm communicator and have proven experience in a customer service role.  

Essentially you will bring:

  • Excellent communication skills to include letter writing skills with a good standard of written English.
  • High degree of accuracy and attention to detail.
  • Time management skills with the ability to manage and take responsibility for own workload.
  • Ability to work alone and use initiative as well as being a strong team player.
  • Experience of using Microsoft office Word, Excel, and Outlook.

Ideally, you will have:

  • Prior experience in a similar role
  • Experience of working in the travel industry
  • Experience of dealing with customer enquiries

Please send a covering letter and your CV to recruitment@serenity.co.uk before 31st March.