Travel Agents

As an Agent of Serenity Holidays Ltd and to ensure we remain compliant with the law, we have updated our agency agreement which you need to complete the highlighted sections on page 1 and 11 and return to us. This can be done and emailed back to or posted back to:

Trade, Serenity Holidays, 3600 Parkway, Solent Business Park, Fareham, Hampshire PO15 7AN.

Please click on the link below to download the latest Agency Agreement dated 30th July 2018 in order to continue selling our holiday packages and flights..

This agreement acts as an addendum to any Commercial Terms that already exist between you as an Agent and Serenity Holidays Ltd. All agents must keep a copy of the agency agreement for the period that it is in force and for a period of 12 months after it expires or is terminated.

ATOL Certificates

Serenity Holidays issues ATOL Certificates at the time of payment. These will be emailed along with your Confirmation Invoice and must be given to your client at the time of booking.

Certificates are being produced for:

  • Single contract (packages)
  • Multiple contract (packages)
  • Flight-Only

Full details of the ATOL Regulations can be found at


Download Agency Agreement (PDF)

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